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Emergency treatment for a stroke; 15 - 24...

Story from nhs.uk

"Emergency treatment for a stroke; 15 - 24..."

About: Good Hope Hospital

Paramedics came to my home on 15 August and took me to Good Hope Hospital.

I was confused but they were very good and thorough in their examination. All the staff at Good Hope (in the Stroke Unit) were very good; they were very friendly, they explained what was happening, and why different assessments and treatments needed to be done. This includes doctors, nurses, physio's, O/T's and cleaners; they were all very helpful and I felt that my time with them was in really competent hands.

I am now at home and I feel that I am recovering well; thanks for everything.

Roger Wood

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 13/10/2015 at 15:34
Published on Care Opinion at 16:15

Dear Mr Wood

Thank you so much for your comments following your recent admission to the Stroke Unit at Good Hope Hospital.

I am sorry to read that you were feeling confused and unwell but am very pleased to read that you found all of the staff you came in to contact with friendly and helpful.

it is lovely to learn that you were kept well informed throughout your stay, and that things were clearly explained to you regarding the different assessments and investigations that were required.

I will ensure that your comments are forwarded to Kerry Hair the Ward Manager for the Stroke Unit, and also to Debbie Tidmarsh, Matron for Stroke and Elderly Services who will be thrilled to read your feedback and ensure that it is communicated to all of the team on the unit.

I am very glad to read that you have now been discharged and extend my best wishes for your continued recovery.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Good Hope Hospital 8 years ago
Good Hope Hospital

Submitted on 22/10/2015 at 10:06
Published on nhs.uk on 23/10/2015 at 02:31

Dear Mr Wood

Thank you so much for your comments following your recent admission to the Stroke Unit at Good Hope Hospital.

I am sorry to read that you were feeling confused and unwell but am very pleased to read that you found all of the staff you came in to contact with friendly and helpful.

it is lovely to learn that you were kept well informed throughout your stay, and that things were clearly explained to you regarding the different assessments and investigations that were required.

I will ensure that your comments are forwarded to Kerry Hair the Ward Manager for the Stroke Unit, and also to Debbie Tidmarsh, Matron for Stroke and Elderly Services who will be thrilled to read your feedback and ensure that it is communicated to all of the team on the unit.

I am very glad to read that you have now been discharged and extend my best wishes for your continued recovery.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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