"The ward was busy but the care and attention was faultless"

About: Tameside General Hospital / General surgery

(as the patient),

I went into Tameside hospital today to have my gallbladder removed. I checked in with the receptionist. A short time later a lovely nurse named Bella introduced herself and took me through to the ward. Bella explained what would happen, expected times of surgery etc.

I am not the best with needles but Bella was reassuring, patient and really good. ( not a bad experience at all).

A short time later I met the surgeon and the anaesthetist - both were very helpful and explained what would happen.

Upon going for surgery I was put very much at ease by a gentleman on the anaesthetics team. Unfortunately I cannot remember his name but he was fab. He answered all my questions, what's that? , what does that do? and so on. The anaesthetist then did his magic and I was back on the ward, job done.

The ward was busy but the care and attention was faultless. I cannot thank the staff for the care I received. I'm only sorry that I cannot remember names because they were all brilliant.

I would absolutely recommend this hospital to my family and friends. Thank you very much to all the staff.

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Responses

Response from Helen Howard, Head of Patient Experience, Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for these lovely comments you have posted regarding the Surgical department

I have passed these comments onto the department on your behalf this will be a great morale boost for all.

Thank you again

Helen Howard

Matron Patient Experience

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