"Abrupt Ambulance crew"
About: Crosshouse Hospital / Ophthalmology Crosshouse Hospital Ophthalmology KA2 0BE Scottish Ambulance Service / Patient Transport Service Scottish Ambulance Service Patient Transport Service EH12 9EB
Posted by Frostbite287 (as ),
Last week my mother had an appointment at the eye clinic at Crosshouse hospital. These are regular appointments to the eye and other clinics for which my mother books ambulatory transport to take her from home to the hospital and back again. Mostly the service is great, the ambulance crew use a wheelchair to get her from the house to the ambulance as she has mobility problems following knee and hip problems and a broken bone in her back.
However the ambulance crew last week were really abrupt with her, got her up by hoisting her up by grabbing her under her arms and walking her to the ambulance. There are steps down to the pavement which my mother finds difficult. One of the crew members made snide remarks about my mother’s mobility suggesting if she had been more mobile in the past she would have been fine now.
My mother was very upset by the comments and the way she was treated, elderly people should not be treated like this.