"I was really impressed with the paramedic, who came to see me"

About: South Western Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

I was really impressed with Simon, the paramedic, who came to see me when I was vomiting and suffering from severe abdominal pain.

When Simon came, in his responder car, I was in a lot of pain – when he asked what scale the pain was at I think it was 9/10. The symptoms were due to pancreatitis of which I get periodic flare ups. Simon gave me pain killers which made the pain come down to a more manageable 4/10.

What made Simon’s treatment of me so special was that I also suffer from borderline personality disorder and this can be a barrier for people trying to treat my physical symptoms. Simon however managed to calm me down and keep me calm whilst he treated me. He took his time, spent time with me and also called the out of hours GP service to ensure my sickness has stopped enough to carry on further treatment at home rather than being admitted to hospital.

I frequently end up in hospital and I was really keen to avoid being hospitalized again. I know that paramedics don’t all have training in dealing with mental health issues but Simon really looked after me. I wish they were all like him, he deserves a medal.

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Responses

Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Viewer284

Thank you for taking the time to provide our service with feedback. I hope you are feeling better now.

We would be very happy to share your generous words of thanks with the ambulance staff involved in your care, however to do so we will need a little more specific information. If you are happy to do so please may I ask you to contact our Patient Engagement Team on either 01392 458831 or plaudits@swast.nhs.uk and one of the team will be very pleased to take you through the process for sharing thanks with our staff.

Thank you, again, for taking the time to share your story with us.


Sara

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