"An unnecessarily poor experience."

About: Southampton General Hospital

Of the 45 minutes that elapsed from arrival at to departure from the hospital my wife's scan took 4 minutes.

That's the only good news although enough to earn the nursing element top marks.

Every element of the rest of the experience Fell well short of that and their major impact was unnecessary in relation to what it would do to put it right.

Signage- there are no signs for the Neurological Department inside the hospital until you are very close to it.

And none outside until you reach it..

The signs for car parks give no real information and hence drivers are left to find out for themselves.

Parking - for some reason parking is in small segmented areas.

You have to drive in there to find if there are any spaces and if there are none - and there are very, very few spaces at any one time- you have to manoeuvre out past others experiencing the same problems.

Entrance to the Neurological Unit - the large waste paper bin in the entrance was full and overflowing and as a result bottles, wrappers and other litter was on the floor.

Not welcoming or an encouraging start for a visiting patient - it poses the question: are the medical staff similarly lax and untidy?

Adults waiting room - dingy.


Of the 4 ceiling lights two are not working.

One of the other two is cool white the other is dimmer warm white.

Nothing to do but meditiate, the walls have nothing on to distract patients.

Children's waiting room - unlit as not in use but no evidence of anything that you would want your child to distract themselves with.

Good use made of the room for delayed patients to make mobile telephone calls to family outside.

Parking pay machine - at the exit to the car park.

I noticed that the previous user had left their receipt inside.

I pressed for a receipt and first removed the previous one which had no printing on it at all.

After 30 seconds scrabbling in and under the Perspex flap to detach my receipt I found it too was blank.

I trust that this feedback will alert those responsible to take some simple action to deal with all of these negatives.

However the real question is - why were they not noted a dealt with by hospital manage,net?

Is it SGH policy to rely upon visitors to take the initiative on theses into so that they don't have to bother.

Not many employers could afford to operate on this basis and the killer point is: I am the employer as my taxes fund these elements of the SGH experience!

Story from NHS Choices

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Response from Southampton General Hospital

I am sorry that you have a number of unsatisfactory experiences on your visit to the hospital. The hospital is currently undergoing major works at the main entrance which has caused major adjustment to signage for the period of the works. I am sorry that you found it difficult to locate your destination. We are trying a number of initiatives to address this including sending out maps with all new appointments and having guides at each of the 3 main entrance points as well as in the grounds. Thank you for taking the time to inform us of your experience and the areas for improvement that you noted. Your comments have been passed to the relevant departments to address accordingly. I hope that any future use of the hospital will be more positive.

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