"refused treatment"

About: Royal Liverpool University Dental Hospital

Out of the 9 people queuing up at 7.45am, none of them, including me was seen. I was given a phone number to ring and a recorded message said it is out of hours and cut me off. Why does a dental hospital refuse treatment? Why open the doors if every patient waiting gets told to go home? They even have a security guard as part of triage to make sure you leave. This is the most disgraceful way to treat people who pay for the NHS through taxes. Absolutely disgusted.

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Responses

Response from Royal Liverpool University Dental Hospital

Thank you for your comments. We are sorry to hear that you didn’t have a good experience in our Dental Hospital. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.