"My father in law was admitted ..."

What I liked

My father in law was admitted to A&E on Tuesday evening from is care home. My father in law has dementia which has been brought on early by the accident which happended in the Day Case Surgery 12 months ago.

On tuesday night i explained what had happended to my father in law and that he could not express the pain he was in and the staff scored him 0/10 for pain. You could see from his face and actions that he was in a lot of pain but he was prescribed no paid relief!.

Second thing is that it took the staff 20 mins to answer the buzzer so that he could go to the toilet then they left him and i had to go and get someone to help me with him.

The final straw came when he was admitted to the Medical assessment ward only to be told that the bed was not ready for him due to it needing a deep clean which would take 20mins,

So we waited and waited it took 3/4 hr and no one had come to us when i asked saying that my father in law was now in a bad way and needed to be in a proper bed the staff then had him transferred.

Someone from the trust need to try and keep a 86 year old man who is very confused and uptset still and quite in A & E for 5 hours and then see what they think of the system.

My father in law would not be in the mess he is in if the hospital 12 months had looked after him in the first place instead of allowing him to fall from a theatre trolley and bang his head which has resulted in him having the onset of dementia.

What could be improved

General communication with patients vistors and relatives

Daughter in law'd do count as relatives tell that to the staff.

And look after people or go and get people that can dela with patients that have dementia