This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Ward 18amu

Story from nhs.uk

"Ward 18amu"

About: Good Hope Hospital

I would like to give a massive thank you to two members for their help on saturday on amu18 you were both amazing and a huge thank you to all the other staff who looked after me .

Both acted efficently with complete care and compassion you were both amazing credit to your profession ty all

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 13/10/2015 at 11:38
Published on Care Opinion at 12:51

Dear Anonymous

thank you so much for taking the time to provide your feedback regarding your recent visit to AMU at Good Hope Hospital.

I am so pleased that you found all of the staff to be helpful and caring, but in particular two staff members who you felt were amazing in the care given to you.

I am forwarding your feedback to Jade Mitchell, Ward Manager for AMU and to Neil Mallett, Matron for Acute Medicine, to ask them to ensure that your feedback is communicated to all of the Acute Medicine Team, and I am sure they will be delighted to do so.

I do hope that you are feeling better and should you require any other assistance, please contact our Patient Services team on 0121 424 0808 or by email: patientservices@heartofengland.nhs.uk.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Good Hope Hospital 8 years ago
Good Hope Hospital

Submitted on 22/10/2015 at 10:12
Published on nhs.uk on 23/10/2015 at 02:31

ar Anonymous thank you so much for taking the time to provide your feedback regarding your recent visit to AMU at Good Hope Hospital.

I am so pleased that you found all of the staff to be helpful and caring, but in particular two staff members who you felt were amazing in the care given to you.

I am forwarding your feedback to Jade Mitchell, Ward Manager for AMU and to Neil Mallett, Matron for Acute Medicine, to ask them to ensure that your feedback is communicated to all of the Acute Medicine Team, and I am sure they will be delighted to do so.

I do hope that you are feeling better and should you require any other assistance, please contact our Patient Services team on 0121 424 0808 or by email: patientservices@heartofengland.nhs.uk.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k