"Lack of basic care"

About: New Cross Hospital

I consider anyone who is placed in the care of New Cross Hospital to be extremely unfortunate. I will detail the errors in an official complaint, which sadly comprises six separate incidents. Whilst some individuals have been caring, a total lack of communication (and frankly common sense) amongst the team has turned a stressful admission into a nightmare. The only saving grace has been support from PALS, who are I assume well practised at dealing with a lack of basic care.

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Response from New Cross Hospital

Thank you for taking the time and trouble to share your comments relating to your patient experience at our hospital.

I am sorry for any distress that this matter has caused.

It was pleasing to read that you have been supported by our PALS team and if they can be of any further assistance regarding your comments or in the future, please do not hesitate to contact them again on 01902 695362.

Kindest regards

Judith Davis

Patient Experience Services Manager

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