"Superb and speedy care"

About: Good Hope Hospital / Accident & emergency Good Hope Hospital / Paediatrics

(as a parent/guardian),

My 7 year old daughter fell and hit her head on a step at home recently, there was a cut and she was so frightened by the blood coming from the wound. She became really pale and drowsy

We took her to been seen at the Emergency Department at Good Hope Hospital. I registered her and took her through to the Paediatric area where she was seen immediately. We took her through to a cubicle where observations were done and a full assessment was done by the doctor.

She was given all the care and attention you could possibly wish for, all done speedily (straight away!) by professionals who were so kind and attentive. Just what you need as a parent and what my daughter needed at the time; calm, friendly assurance from professional people. She was also given a DVD player to watch Frozen on to watch while we waited in the cubicle while she was kept under observation. In the end all was OK, her hair was washed, the wound taken care of and she could go back home once the team had kept a close eye on her for a couple of hours.

I wanted to say a huge thank you to the Nurse in charge Paula, Dr Malik, Play Specialist Lydia and the team for taking such great care of my little girl. You are all a credit to the hospital and the NHS. Thank you.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Dad1975

Thank you so much for taking the time to post your feedback following your experience with your daughter at Good Hope Hospital recently.

I do hope your little girl is now feeling much better but I am sure at the time she was very frightened following her head injury, not to mention how you must have also been feeling as a worried parent!

I am so pleased that your daughter was seen quickly on arrival, and that the Paediatric Emergency Team were kind, caring and attentive, I'm sure watching Frozen on DVD in the cubicle helped to pass the time away without too much distress once her wound had been treated and dressed!

Please be assured I will forward your post on to Paula Lane, Paediatric Lead In Accident and Emergency, who will ensure that all of the Emergency Team are made aware of your comments and thanks. I will also forward to Dr Roopa Mulik who is Clinical Director for Paediatric Services, who will also be thrilled to read your feedback. Patient and Family Feedback is extremely important to us, so once again thank you for providing your feedback. I do hope that your daughter is now fully recovered.

Kind regards

Marie Helebert

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Response from Good Hope Hospital

Dear Dad1975

Thank you so much for taking the time to post your feedback following your experience with your daughter at Good Hope Hospital recently.

I do hope your little girl is now feeling much better but I am sure at the time she was very frightened following her head injury, not to mention how you must have also been feeling as a worried parent!

I am so pleased that your daughter was seen quickly on arrival, and that the Paediatric Emergency Team were kind, caring and attentive, I'm sure watching Frozen on DVD in the cubicle helped to pass the time away without too much distress once her wound had been treated and dressed!

Please be assured I will forward your post on to the Paediatric Lead In Accident and Emergency, who will ensure that all of the Emergency Team are made aware of your comments and thanks. I will also forward to the Clinical Director for Paediatric Services, who will also be thrilled to read your feedback. Patient and Family Feedback is extremely important to us, so once again thank you for providing your feedback. I do hope that your daughter is now fully recovered.

Kind regards

Marie Helebert

  • {{helpful}} of {{total()}} people think this response is helpful