"I was treated with courtesy and ..."

About: Royal Blackburn Hospital

(as the patient),

What I liked

I was treated with courtesy and respect by the doctors,nursing and ancillary staff on the Maxillo-Facial Unit. They introduced themselves, explained their role and what would happen next (and it did!).

What could be improved

I'm not sure that I remembered all the information given to me on discharge - a leaflet would have been useful to refer to after leaving hospital.

Story from NHS Choices

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