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The negative complaints unfairly skew the care...

Story from nhs.uk

"The negative complaints unfairly skew the care..."

About: Rotherham Hospital

As a fairly regular visitor - both as an inpatient and an outpatient - I have nothing but praise for the staff of RDGH. They have attended to all my medical needs in a patient (geddit?), professional and caring manner. As a long term cardiac patient I have found all departments, from A&E to the wards, to the specialists to be of the highest calibre.

Both last month and this month as well as previously the care I received, as an emergency admission, at their hands was comparable to any hospital anywhere in the world. The food could be better, but it's an hospital, not a five Michelin star restaurant!

If I could have any complaints they would be aimed at the board of NICE who weigh the balance of cost Vs effectiveness with little regard for the value of human life. The staff of RDGH are forced to keep to their rules, but somehow manage to give you what you need anyway without overstepping their authority.

Some, for one reason or another, may not be completely happy with RDGH and its staff, but without them I wouldn't be here to give this review/recommendation. Can I say any more?

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Responses

Response from Kerry Hollingworth, Corporate Affairs Officer, The Rotherham NHS Foundation Trust 8 years ago
Kerry Hollingworth
Corporate Affairs Officer,
The Rotherham NHS Foundation Trust

Submitted on 28/09/2015 at 16:38
Published on Care Opinion on 29/09/2015 at 11:59

Hello my name is Kerry, thank you for your post on NHS Choices. We really appreciate your feedback on the Cardiology Department and are pleased to hear that you felt that staff have attended to all of your medical needs in a patient, professional and caring manner and that you have found all departments to be of such a high standard. Your feedback will be passed onto the staff concerned. With best wishes.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Rotherham Hospital 8 years ago
Rotherham Hospital

Submitted on 28/09/2015 at 17:37
Published on nhs.uk on 29/09/2015 at 11:59

Hello my name is Kerry, thank you for your post on NHS Choices. We really appreciate your feedback on the Cardiology Department and are pleased to hear that you felt that staff have attended to all of your medical needs in a patient, professional and caring manner and that you have found all departments to be of such a high standard. Your feedback will be passed onto the staff concerned. With best wishes.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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