"Lack of communication and listening to the patient"

Having stayed in other hospitals I have to say that this is the worst one i have stayed in. At the start in GPAU I was very impressed with the level of care, moving to ward 12, it was okay.

When i first moved onto ward three I was very impressed, the nurses and the HCA's made me feel incredibly welcome. However this didnt last for long and I felt like i was more of a bother to them. When new symptoms would occur i often got the answer we are nurses we don't know. I know you may not know but i am telling you because surely this information gets passed onto doctor.

I feel there was no communication, simple things like on a board above your bed what your bed number is, who your consultant is and who the nurse is looking after you that day in previous hospitals has made me feel a lot more comfortable, that non existent here.

I feel i didnt know what my treatment plan was, and when i tried to ask they said they didnt know.

I feel the nurses and the doctors didnt fully know why i was in hospital, i had to explain to a number of doctors what my main problem was as it seems they didnt look over notes.

I think one of the things that lets the hospital and ward three especially down is the lack of communication, i feel that they did not tell me what was happening and my problems were not communicated. I needed physiotherapy but this was even difficult to get!