"Lack of communication and listening to the patient"

About: University Hospital (Coventry)

Having stayed in other hospitals I have to say that this is the worst one i have stayed in. At the start in GPAU I was very impressed with the level of care, moving to ward 12, it was okay.

When i first moved onto ward three I was very impressed, the nurses and the HCA's made me feel incredibly welcome. However this didnt last for long and I felt like i was more of a bother to them. When new symptoms would occur i often got the answer we are nurses we don't know. I know you may not know but i am telling you because surely this information gets passed onto doctor.

I feel there was no communication, simple things like on a board above your bed what your bed number is, who your consultant is and who the nurse is looking after you that day in previous hospitals has made me feel a lot more comfortable, that non existent here.

I feel i didnt know what my treatment plan was, and when i tried to ask they said they didnt know.

I feel the nurses and the doctors didnt fully know why i was in hospital, i had to explain to a number of doctors what my main problem was as it seems they didnt look over notes.

I think one of the things that lets the hospital and ward three especially down is the lack of communication, i feel that they did not tell me what was happening and my problems were not communicated. I needed physiotherapy but this was even difficult to get!

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Responses

Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry. I am sorry to read your comments. Your early experiences in our hospital, where the care was good, should be the norm, and we are working hard to make it that way across the entire Trust. As part of our organisational development programme we are working to improve communication across the Trust so that what you experienced doesn't happen. Please be assured that in the meantime I have passed your message on to the ward matron to look into. If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203.

If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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