"Fantastic staff!"

About: Wishaw General Hospital / Maternity care

(as the patient),

After attending Wishaw General Maternity Triage twice and a letter from my GP, I was finally admitted due to very bad pain in my right side. (I will be making a complaint on this matter, but this is a separate issue).

I was eventually sent to get a renal ultrasound to find out the cause of my pain and would like to compliment Dr Harper, the radiologist that performed my ultrasound as he was fantastic in explaining to me that hydronephrosis in my right kidney was causing me this pain. Due to having a history of hydronephrosis as a child, he made it clear to me that he could not rule out if this was due to me being pregnant or if it were caused by the same issues I had as a child, and that a CT scan would be necessary once I give birth to fully determine the cause. The nurse that was assisting him at the time was also fantastic and made sure I was comfortable as I was in a bit of pain, although I didn't manage to catch her name.

Although I was sent home from maternity not long after my scan, with no explanation on if and how this will effect my pregnancy or a plan of action and that my community midwife will "deal with it", I am confident from reading the scan report that my community midwife will make sure I get "delt with" the appropriate staff, as the staff in maternity obviously did not from reading what was written in my notes.

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Response from Lyn Clyde, Clinical Services Manager, Women's Services, NHS Lanarkshire

picture of Lyn Clyde

Dear Asil25,

Thank you for taking the time to get in touch.

I’m sorry to read about the poor aspect of your experience with Maternity Triage, I would certainly be interested in hearing more about that if you’d like to contact my Patient Affairs Manager on Tel No: 01698 366558 so that we could discuss it further.

Thank you for your comments in regards to your experience at your scan I’ll pass on your kind words to Dr Harper and the nursing staff involved during your scan.

It is really important that you are informed about your condition and treatment and that you understand what is planned. I apologise that this did not seem to happen on this occasion.

If you would like to contact Margaret McCreadie our Community Coordinator she will liaise with your Community Midwife to ensure you are followed-up appropriately. You can contact Margaret McCreadie on Tel No 01698 366212.

I wish you well for the rest of your pregnancy.

Kind Regards


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