"MRI scan department"

About: Bishop Auckland Hospital

MRI dept Bishop Auckland - I received the best service Ive ever experienced at one of these appointments , I was particularly anxious, in pain, claustrophobic & had a panic attack , however the nursing assistant in this department was patient , compassionate & above all human ! they listened to my concerns and gave me as much information on the procedure as possible which really re-assured me. I will always remember her kindness, it made so much difference & I know I will not be as anxious if I need another scan in the future. My Sincere thanks.

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Responses

Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent visits to the MRI department at Bishop Auckland Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Head of Radiology to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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