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Care Opinion

Day case surgery was excellent

Story from nhs.uk

"Day case surgery was excellent"

About: Good Hope Hospital

Had a hysteroscopy, fibroid removal, curretage and coil insertion yesterday under general anaesthetic in the Day Case Unit.

The system was efficient, the staff lovely and professional and caring, the place was immaculate. I was served gluten free toast afterwards as I have coeliacs disease which i was worried would be be missed in my groggy state. Only downside was I waited 6 hrs on my own in a silent room as there was a mix up with op list.

A tv would have made it more bearable but as it's a Day Case Unit there isn't funding for a tv.

But I don't want to end on a low note. ..6 hours out of my life is a small price to pay when you look at world issues. Let's not lose our nhs...its not perfect I can testify to that but thank you Day Case Unit. I've come away feeling very satisfied.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 27/09/2015 at 14:59
Published on Care Opinion on 28/09/2015 at 14:17

Dear Anonymous

thank you for your feedback regarding your recent procedure in the Day Case Unit at Good Hope Hospital.

I am pleased to read that all was well with your procedure, that you found the staff to be friendly and caring, and also that your special dietary needs were met appropriately.

I am sorry that you endured such a long wait without a TV to watch in the waiting room and I will certainly enquire if it would be possible to address this in the future.

I will forward your feedback to Sandra Malcolm, Day Case Unit Ward Manager so that she can highlight your positive comments to the staff.

I hope this is acceptable, and I wish you well in your continued recovery.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Good Hope Hospital 8 years ago
Good Hope Hospital

Submitted on 01/10/2015 at 12:21
Published on nhs.uk on 04/10/2015 at 02:32

Dear Anonymous thank you for your feedback regarding your recent procedure in the Day Case Unit at Good Hope Hospital.

I am pleased to read that all was well with your procedure, that you found the staff to be friendly and caring, and also that your special dietary needs were met appropriately.

I am sorry that you endured such a long wait without a TV to watch in the waiting room and I will certainly enquire if it would be possible to address this in the future.

I will forward your feedback to Sandra Malcolm, Day Case Unit Ward Manager so that she can highlight your positive comments to the staff.

I hope this is acceptable, and I wish you well in your continued recovery.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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