"Waiting time for a procedure recently"
Posted by Anonymous
My appointment for a cystoscopy last month was a shambles. My appointment time was 3.30. On arrival I was directed to a waiting room to be booked in. One and three quarter hours later I was booked in. At 7.30pm I was called for my procedure. At 7.45 I was back in the waiting room, procedure complete. I Left the hospital at 8.00pm after waiting for the required paperwork. Everyone that day was given a 3.30 appointment. Based on the knowledge that there are only 3 scopes that must have a 40 minute sterilisation process after each patient, it is a simple math that would tell you that after 3 patients, any further patients would have to wait 40 minutes. Surely the admin team making appointments would know this and therefore stagger the appointment times. This was not the case and I had to remain in the hospital for 4.5 hours as I was the last patient on the list of 10! This is surely patient care at its worst for which the admin team should take full responsibility. I have attended this hospital for this procedure over the last three years and this is the first time I have been subjected to this inefficiency.