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All staff were professional at all stages

Posted By CWR

"All staff were professional at all stages"

About: University Hospital Hairmyres / General Medicine (Wards 9-12)

(as the patient),

I was admitted to Ward 4 of Hairmyres Hospital recently late at night due to a sudden infection. Following initial investigations, treatment and ordering of further tests I was then transferred to Ward 6. My total stay was 3 nights.

At all stages the staff from Consultants, Doctors, Nursing Staff, Nursing Assistants, Porters, Discharge staff etc were professional, courteous, kind and friendly. I was kept fully updated at all stages of my stay as to treatment plans, tests and what would happen next. Nothing was a problem and all staff kept a careful eye on some more 'challenging' patients who had specific difficulties and needs.

I cannot fault the care and commitment of a large team of people who are very obviously good at what they do and do it very well under difficult circumstances at times. I would however comment that perhaps one or two could improve their phlebotomy skills 😁! !

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Responses

Response from Gwen MacIntyre, Senior Nurse for the Care of the Elderly, University Hospital Hairmyres, NHS Lanarkshire 8 years ago
Gwen MacIntyre
Senior Nurse for the Care of the Elderly, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 07/09/2015 at 14:54
Published on Care Opinion at 15:09

picture of Gwen MacIntyre

Dear CWR,

Thank you for taking the time to provide such kind comments from your Hospital visit. I will ensure your thoughts are shared with the teams you will have encountered on you journey through our emergency recieving Surgical system.

These occassions are never easy as it can be traumatic being admitted to hospital for any reason and I am really pleased our staff helped to ease your experience. I hope you are recovering well and wish you a speedy journey back to health.

Kind Regards

Gwen Macintyre

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Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 8 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 08/09/2015 at 13:23
Published on Care Opinion at 14:19

picture of Rick Edwards

Dear CWR,

Thank you for taking the time to get in touch, I’m pleased to read that your experience on the whole was positive, although I was disappointed to read your comments about phlebotomy. Different staff groups take blood from patients and we do have an established programme of training and assessment in place. There will obviously be times when staff are learning but they will always be supervised.

I’d be grateful if you could contact my colleague Irene Dragoonis who is the Phlebotomist Supervisor at Hairmyres to discuss your experience further. You can contact Irene on Tel No: 01355 584315.

Kind regards

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