"I had to go to A&E on a Saturday ..."

About: York Hospital

(as the patient),

What I liked

I had to go to A&E on a Saturday afternoon recently after suffering a fall. I had expected to wait at least 2 hours (as the sign said), but was taken through within 5 minutes, given a full examination and treated in the space of an hour. The staff were very friendly and responded to my concerns fully. A&E is a highly stressful area to work in and I admired the professionalism that all staff demonstrated.

What could be improved

The Reception staff got my details wrong when I first arrived. I had to go back to the desk to amend a few things. Only a very minor issue really: everything else was of a high quality.

Anything else?

I am not from the York area, so being an outsider and a former NHS employee I was impressed by the standard of service at York Hospital. I hope I never have to visit it again, but if I do I know I will be in safe hands. I am grateful to all the staff who dealt with me.

Story from NHS Choices

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Responses

Response from York Hospital

Thank you for your comments and we apologise for not responding at the time of posting. Please be assured that in future York Teaching Hospital NHS Foundation Trust will respond to all comments in a timely manner.

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