"Some of the staff were wonderful,very ..."

About: York Hospital

(as the patient),

What I liked

Some of the staff were wonderful,very kind and considerate. Especially the young nurse who was with my husband and I when we found out we had lost our baby. Also the staff nurse who was at theatre when I arrived there for ERPC who without I would have left the hospital there and then as I had no confidence by that point that I would make it through surgery without there being another mistake.

What could be improved

I will never deliberately choose to go to York Hospital again despite my first child being born there and the care being very good.

Several aspects of my care left a lot to be desired, some staff were curt and unhelpful almost to the point of being rude. I arrived (still in a distressed state less than 24 hours after miscarriage) to find a bed wasn't ready - I was told I would probably be out of hospital in the early evening but it was almost midnight when I was finally told I go - my husband had to leave hours before to look after children at home.

3 sets of bloods were taken from me - they lost the first set, put the wrong date of birth on the 2nd set.

There was one aspect of my care related to provision of medicine that is too personal and indignified to put here but left me very concerned about the safety of care.

When I got to theatre it became apparent that the doctor had got me to sign the consent form in the wrong place - they then had to go through this all again by which point I was seriously wondering if anyone knew what they were doing. I also found out that the mistake with my pre theatre dose of misperol medication had not been notified to Theatre.

Any one of these alone would not have promoted me to post this message but the culmination of all these mistakes did - most of which were due to lack of communication and attention to detail.

Only a few of the staff seemed to recognise that an ERPC following a miscarriage is not like having a knee operation and that those in their care need extra compassion, understanding and ideally to be in and out as quick as possible so they can be with loved ones.

The final nail in the coffin for me and the one thing I absolutely cannot excuse is that this same hospital that scanned me, told me my baby had died, removed what was left of my baby then managed not to bother updating thier computer system and 2 weeks later sent me a letter inviting me for a 20 week scan! Unforgiveable!

Anything else?

If nothing else please can York Hospital make sure that they check, double check and check again that when a woman has a miscarriage (followed by an ERPC or not) that they make sure the system does not invite them for a scan at a later date.

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Responses

Response from York Hospital

Thank you for your comments and we apologise for not responding at the time of posting. Please be assured that in future York Teaching Hospital NHS Foundation Trust will respond to all comments in a timely manner.

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