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Considerate of special needs

Story from nhs.uk

"Considerate of special needs"

About: Bedford Hospital South Wing

I attended A&E with an injured child and their ASD sibling.

The receptionist acknowledged and accepted that the experience would be very difficult for both children and we were seen quickly within an hour.

I am very grateful, my injured child received excellent care and their sibling coped by using the quiet "children area" with a tv to distract and without having an excessive wait.

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Responses

Response from Bedford Hospital South Wing 8 years ago
Bedford Hospital South Wing

Submitted on 04/09/2015 at 10:49
Published on nhs.uk on 05/09/2015 at 02:31

Hello,

Thank you for sharing this positive experience with us. It’s great to hear that you had a good experience in our Accident and Emergency department.

We are glad that your injured child’s sibling enjoyed using our children’s play area and staff saw you promptly.

Thanks again for your positive review. Jo Agar,

Senior Communications Officer,

Bedford Hospital NHS Trust communications@bedfordhospital.nhs.uk

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