"Considerate of special needs"

About: Bedford Hospital South Wing

I attended A&E with an injured child and their ASD sibling.

The receptionist acknowledged and accepted that the experience would be very difficult for both children and we were seen quickly within an hour.

I am very grateful, my injured child received excellent care and their sibling coped by using the quiet "children area" with a tv to distract and without having an excessive wait.

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Responses

Response from Bedford Hospital South Wing

Hello,

Thank you for sharing this positive experience with us. It’s great to hear that you had a good experience in our Accident and Emergency department.

We are glad that your injured child’s sibling enjoyed using our children’s play area and staff saw you promptly.

Thanks again for your positive review. Jo Agar,

Senior Communications Officer,

Bedford Hospital NHS Trust communications@bedfordhospital.nhs.uk

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