"Happy with the urgent care centre at Guy's"

About: Guy's Hospital

I was quickly triaged by a lovely and efficient nurse and seen by the doctor in under an hour. The doctor was professional, thorough in their assessment, and reassuring.

Staff cooperation: a HCA/nurse got a telling off from a senior colleague in the waiting area (both staff were from elsewhere in the hospital). The HCA/nurse then referred to a patient's wife as 'the wife' in her hearing, as in 'speak to the wife' - not appropriate.

Environment: the TV was tuned to Jeremy Kyle...seemed a bit rowdy for a hospital waiting room with some anxious patients.

Overall, a good experience. Thanks team!

Story from NHS Choices

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Response from Guy's Hospital

Thank you for taking the time to share you feedback with us. We are glad to hear that your expereince of treatment and care was a positive one. We will share your thanks and your feedback regarding staff co-operation and the environment with the team so that these issues can be looked into further.

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