"Absolutely nothing: this is a ..."

About: York Hospital

(as a relative),

What I liked

Absolutely nothing: this is a badly run, understaffed and filthy facility. The care that my relative received was appaling, verging on neglect, abuse and cruelty.

What could be improved

Where do I start?

Anything else?

Yes. I intend to make a formal complaint.

Story from NHS Choices

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Responses

Response from York Hospital

Thank you for your posting. We do take patients' comments very seriously and we would like to investigate the particular concerns you have raised in relation to the care your relative received if you have not already submitted a formal complaint. Please contact me directly on 01904 725796 and I will arrange to have your concerns formally investigated.

Lilian Watson, Head of Patient Access, York Hospitals NHS Foundation Trust

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