"Avoid this hospital at all costs"

About: West Park Hospital

I was admitted into this hospital after suffering a nervous breakdown the nursing staff where Horrible to me the doctors where evil when I was discharged the after care was terrible my social worker was a rude arrogant bully they would manipulate my care and try too talk down to me when I needed help I was told " I have no interest in helping you I'm only interested in getting you discharged from mental health services " when I told them I suffer from schizophrenia severe depression social anxiety and generalised anxiety disorder they replied " I don't care about any of that people like you need to get down the job centre " it's been awhile since I was discharged and it has given me time too reflect and I have come too the conclusion that mental health services in Darlington Are a complete waste of time they won't help you they will make your situation worse seek alternative therapies do not use the nhs

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Responses

Response from West Park Hospital

Thank you for your feedback concerning your stay at West Park Hospital. We are very sorry to hear that you found the experience to be terrible and feel that mental health services in Darlington are a waste of time.

We aim to provide excellent services that exceed patient expectations therefore take all feedback very seriously and would like to reassure you that any concerns raised by the public regarding services or the attitude / behaviour of staff are fully investigated.

It is important that we do this so that we can learn lessons in order to continuously improve our services.

We would be happy to meet with you and discuss your concerns and reflections further. If this is something you would like to do, please contact

Corinne Aspel, Senior Nurse Patient and Carer Experience on 0191 333 3566.

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