"I feel let down"

About: Crosshouse Hospital / Trauma & orthopaedics Crosshouse Hospital Trauma & orthopaedics KA2 0BE

Posted by Tuck (as the patient), 8 years ago

I had an appointment for removal of metal plate and screws in my right ankle and was all ready to go to theatre when they relaized that I have previously had a blood clot and am on the mini pill so I couldn't have my operation.
I feel really let down as no one anywhere told me to stop taking it. I now have to wait 4/6 weeks for a new date and I am in pain all the time.

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 10/09/2015 at 14:02

Published on Care Opinion at 17:11

Dear Tuck,
It is so disappointing when you get psyched up for something and it does not take place, particularly when you are in pain. I am not sure how this was overlooked but if you would like me to try to find out, please contact me on 01563 826222 or email me at eunice.goodwin@aapct.scot.nhs.uk. It may be something we can prevent happening again which has got to be good for everyone. I am really sorry this has delayed the removal of the metal plate and screws in your ankle and I hope the time flies by for you, except that will take us nearer Christmas, which will come soon enough.
I wish you well for the operation and hope the pain in your ankle is tolerable until your op.
Best wishes,
Eunice
p.s. I am not sure I should mention the ‘C’ word in September.

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/09/2015 at 15:07

Published on Care Opinion at 15:59

Dear Tuck,
I passed this to Natalie, a senior manager for Orthopaedics and she asked me to post again. She would very much like to talk to you about your situation. if you would like to do this, could you please call me on 01563 - 826222 or email me at eunice.goodwin@aapct.scot.nhs.uk
Thank you
Best wishes,
Eunice

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/09/2015 at 16:58

Published on Care Opinion on 15/09/2015 at 11:26

Thank you for contacting me, I will pass your details on as we discussed.
Best wishes,
Eunice

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