"Rude receptionists"

About: Tameside General Hospital

I have been a repetitive visitor to the audiology department over the last few years and each time I run into the same issue - the abrupt and insolent service provided by the receptionists They are simply intolerable! They have personal conversations for extended amounts of time when you're waiting to be checked in, and when they do speak to you they are rude and leave you with an overall sour impression. Not only that but they are slow and inefficient when operating their systems (when they eventually deign to acknowledge you). In this case, years of experience in the industry is certainly not an asset when it comes to job performance. Perhaps it would be better to implement a training programme in basic civility.

I cannot fault the doctors and nurses performance in my experiences - they are both friendly and professional; waiting/appointment times unavoidably tend to run over.

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Responses

Response from Helen Howard, Head of Patient Experience, Tameside and Glossop Integrated Care NHS Foundation Trust

We are sorry the level of care has fallen below the standard we expect. Please can I aassure you that these comments have been shared with the relevant department. Mnay thanks for your feedback.

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