"Could do better"

About: The James Cook University Hospital

My husband recently had a heart valve replacement op. The op was successful. With a bit of tweaking, the care could have been better.

He was given a pessary and told that the nurse would be back in 20 mins - he had to wait for an escort to the WC. It was 30 mins before the nurse came back, my husband was quite unhappy as he was desperate to use the toilet before that time and messed himself - very upsetting.

He was offered an exercise bike to try - liked it and saw that there was a programme one could do, so asked to be offered the programme. The answer was no, you only get one go - no further goes! How ridiculous, to have a bike there not being used.

The day he was to be discharged, a blood test was done, for his Warfarin levels, but a nurse had to come back and repeat the blood test as 'there wasn't enough blood taken'.

This test requires a certain volume of blood for the test - Why was this not done first time?

He was told and it was entered in his notes that he would be discharged the following day - on the morning in question, his consultant said he was fit to come home, but it was 6.30pm before he could leave as his prescription wasn't ready! Why not?

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Responses

Response from The James Cook University Hospital

Good morning

Thank you for your feedback regarding your husband and the treatment he has recently received from The James Cook University Hospital, following his cardiac surgery.

I am pleased to learn your husbands surgery was successful, however I am sorry to read of the concerns you have raised and we shall of course investigate this.

I should be grateful therefore, if you would contact me at your earliest convenience on 01642 854500, to provide me with further information, to enable me to investigate your concerns and provide you and your huband with a response.

Yours sincerely

Miss Barbara Bellamy

IG & Patient Safety Advisor 01642 854500