"Post natal confusion - enough resources but..."

About: Chelsea & Westminster Hospital

Appears very disorganised.

I understand that there is variability in staff. But all members day and night (worse at Night) are slow to respond to request.

More reactive than proactive.

Night midwife particularly unhelpful. Trusted the auxillary's advice more.

When requesting a service ex lactation councillor can not trust that the request Will be followed through. Needed to request again later- causing further delay to discharge.

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Responses

Response from Chelsea & Westminster Hospital

Dear patient,

Thank you very much for your comments. I am sorry to hear about your bad experience here at Chelsea and Westminster Hospital.

Please provide us with your full name, date of birth or hospital number in order to investigate raised concerns.

Please email us at pals@chelwest.nhs.uk or call on 020 3315 6727

Kind Regards,

Pals Team

Chelsea and Westminster Hospital

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