"Ward 29 staff gave me excellent care"

About: Heartlands Hospital

Hi my name is Lorraine tooth sadly I was brought into hospital on 28th july when had fall at home .as a vunable adult I came in very scared and really was a wreck I ended up on ward 29 as a 41 year old whom was in extreme pain couldn't mobilise my world was upside down.ward 29 I believe need to get recognition I have received excellent care. With out the nurses and the hca and the medical team and the rest of the ward staff I wouldn't be here today.I was treated with dignity respect and they made me feel safe for first time in years .

If I could give them a award I would. I believe ward 29 cares for people with true heart for caring for vunable adults and would like managers to receive this review.

With special thank yous miss Lorraine tooth

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Lorraine

Thank you so much for your kind comments regarding Ward 29 at Heartlands Hospital.

I am sorry that you required admission to hospital but am so pleased to read details of your experience.

I do hope you are feeling much better now and please be assured I will forward your feedback to Sister Nas Hussain, Ward 29 Nurse Manager who will be thrilled to share your comments with her staff. I will also ensure that Catherine Limbrick, Matron and Liz McCarthy Operations Manager for Ward 29 are included.

I hope this is acceptable and thank you for providing your comments, patient feedback is extremely important to us.

kind regards

Marie Helebert

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