"A & E on a Bank Holiday Monday"

About: Royal Cornwall Hospital (Treliske)

Following an unfortunate accident in a remote part of Newquay on Bank Holiday Monday, I was in need of paramedics to take me to A & E.

From the time of the accident, to being stabilised, receiving pain medication and being booked in at A & E, this was all within an hour and myself and my husband are grateful to the paramedics who attended and dealt with the incident swiftly, professionally and with a good sense of humour.

We were taken to Treliske, and the staff there were friendly and reassuring, and put us at ease.

Constant communication ensured we were fully aware of what was happening, and when the results of the Xray revealed a fractured leg and ankle, along with the dislocation, I was fully informed of what was needed to be done to fix this, and how the injury would be dealt with by them, together with what would need to be done to fully correct the fracture in the days to come.

HCA went above and beyond their job description and really did attend to all my needs in particular, whilst also ensuring my husband was kept informed of progress.

Both myself and my husband are extremely grateful to the HCA for their care and assistance at what was quite a traumatic time for us, and they did a fantastic job making me feel I was in safe hands, and nothing was too much trouble.

I still have a long recovery ahead of me, but the care and treatment received on the day of the accident was amazing and we are truly grateful to the HCA and the staff at Treliske.

Thanks guys :-)

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Responses

Response from Royal Cornwall Hospital (Treliske)

Thanks so much for taking time to share your satisfaction with your recent care in our A&E department.

It's always a boost to morale to receive such positive feedback and we will make sure your comments are passed onto the team.

Very best wishes for your continued recovery.