"Fantastic experience - great staff, very efficient"
About: St Mary's Hospital (London) St Mary's Hospital (London) London W2 1NY
Posted by Ruth W
I visited yesterday with an injured hand and had absolutely fantastic service - thank you. The receptionist, was attentive, polite, helpful and even updated my address on the system. I waited just a short time for the streaming nurse, who was absolutely lovely, super-efficient and ordered my xray immediately.
There was a short wait for the xray, but they radiographer asked me to wait and I knew what was happening. Communication was very good at all times, and they were extremely reassuring and professional.
I was then directed down to the Urgent Care Centre to wait a little while to be reviewed by a doctor. The doctor was kind, thorough and gave helpful, clear advice and fitted a splint. The doctor also advised me regarding what to watch out for or be concerned about and when to seek further advice.
I absolutely recommend this service.