About: Kettering General Hospital Kettering General Hospital Kettering NN16 8UZ
Posted by Davetee
Hospital staff shouldn't have to endure rude behaviour from patients and neither should patients by staff. Patients should not have to receive abuse over a simple misunderstanding, when a simple, calm explanation would suffice. Possibly the person on the Blood Test reception desk this morning should consider this and possibly enrol themself on a course to improve their customer service skills.