"Dealing with the appointments Team"

Had to contact the appointments team regarding an appoitment cancellation. Was told by the person taking the call that they were unable to reshuffle appoitments even though they are the Appointments Dept. Was constantly placed on hold through out the call was given infomation that was at odds with the infomation that they had previuosly given me only 2 or 3 minutes earlier. Requested to speak to the Team Leader as the Team member taking the call was clearly struggling with what they could and couldnt do. The Team Leader attitude was utterly shocking, whos only answer when i questoned why the department seemed to be so ineffective was to refer me to PALS.

It was bad,Very bad.There was a total could not care less attitude about the level of service they were providing.It was nothing more than short changing the Tax payer.