"Looking after patients personal hygiene"

About: Basildon University Hospital

My husband was recently admitted to the Surgical Assessment ward where he stayed for 3 days while his appendix was assessed. We were very concerned that no members of staff seemed to be concerned if patients had had a shower/wash or were offered bed baths. In fact one patient said he had not had a wash for 4 days as he was unable to!

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Response from Basildon University Hospital

We are very sorry to hear that you are not happy with the service your husband received at Basildon and Thurrock University Hospitals NHS Foundation Trust. Please be assured that your comments have been forwarded to the senior management team who will ensure they are shared with all staff on the ward.

If you would like to discuss your concerns further please contact the our Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 394440.

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