"Troublesome two year old"

About: Good Hope Hospital

My child decided that the best place to put a bead was not on the braclets we were making but up his nose. On contacting the GP surgery the receptionist told me to take my child to A&E. One quick trip to the children s A&E department and the bead was removed with no fuss. Friendly staff , efficient service, clean and pleasant environment.

It is a shame that we had to use valuable A&E services to resolve our problem as the technique to remove the bead could have easily been done at the GPs.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Anonymous

thank you for providing your feedback about your child's recent need for Children's Accident and Emergency Services at Good Hope Hospital.

I will ensure that your comments are forwarded to the Matron for the Emergency Department who will communicate your thanks to all of the emergency team.

I do hope your little one is now fully recovered!

Kind regards

Marie Helebert

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