"Staff went the extra mile"

About: The Princess Royal Maternity Unit / Maternity

(as the patient),

I had quite a traumatic time delivering my little girl but Fiona McCoombe helped me so much calming me down and looking after me. In my opinion she really went the extra mile and came to visit me in the ward the next day. Which was lovely of her. I was in hospital for 5 days and whilst she only was mainly looking after me for around 8-10 hours of that she is the only one that stood out. Her colleague Anne Marie (I think her name was) was lovely too

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Mummys opinion

Firstly, I would like to congratulate you on the birth of your daughter. Secondly, I would like to thank you for taking the time to share your experience on Patient Opinion. I am sorry to hear that the delivery of your daughter was traumatic and I am glad that our staff were on hand to support you through that process and the positive effect it had.

I will ensure that your kind words are passed on to the Lead Midwife for sharing with staff, especially Fiona and Anne Marie.

I hope that both you and your daughter are doing well.

Best wishes


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