"Lack of communication between team and wards"

About: Royal Infirmary of Edinburgh at Little France / General Surgery

(as the patient),

At ward 205 of the ERI at 10: 00am in August to have an operation to stop the internal bleeding. I went as instructed after sitting for 2 hours in the day room. The staff nurse informed me that the ward did not know why I was there. So after they contacted the doctor I was told to go home and return for 7am the following day.

Told them I could not do that as I depend on public transport. They then informed me that they would put it down as a refusal of treatment and that I will have to wait up to 6 months for a new date. Meanwhile I have to attend a St Johns hospital every week to get blood transfusions to replace the blood lost.

They do not communicate between the pre assessment team and the ward.

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Responses

Response from Melanie Johnson, Executive Nurse Director, NHS Lothian

Thank you for taking the time to comment on our services. I am very sorry that communication was not as it should have been in terms of involving you in the organisation of your care. I will share this with the staff concerned.

Best Wishes

Melanie

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