"The care could have been better"

About: Lincoln County Hospital / General medicine

(as the patient),

The nursing care was ok. It could of been better, but the staff are under so much pressure due to a lack of qualified staff.

On one ward the main nurse appeared to do nothing to help patients. When asked for something she would put the work onto other staff. For exp. one patient had a drip alarm sounding. She walked passed it loads of times, I felt it was getting on her nerves. But would she turn it off. No. But she told another member of staff to do it.

That poor girl was working so hard. But when it went off again the nurse went to find the girl to get her to turn it off. It would of been quicker to do it herself. The male nurse was fantastic. He always had time for his patients.

On short stay cardiac ward they were good. Only problem was 24 patients and only 2 qualified nurses. Meaning each one had to care for 12 patients. This is not good for the nurses. I don't mind who reads this.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from United Lincolnshire Hospitals NHS Trust

Dear Connolnig,

Thank you for your comments.

It is difficult to look into this without more specific details of ward, date etc. but we do currently have a high volume of both agency and junior nurses working on Johnson Ward and Cardiac Short Stay. These nurses are not trained to administer intravenous medications and are, therefore, not allowed to silence alarms on pumps meaning that they will have to ask a nurse who is qualified to undertake this task for them. I suspect this is what happened.

Cardiac Short Stay has 20 beds and unfortunately, due to staff shortages, there are sometimes only two registered nurses to care for 20 patients. This doesn't happen often and when it does the 2 nurses are supported by the Ward Sister, Deputy Ward Sister and the CCU coordinator.

We are addressing this with staff doing extra shifts and the use of bank and agency staff. We also have seven newly-qualified nurses starting in post next week, and have an ongoing active recruitment process in place.

The nurses do their best to provide high quality safe care, and support each other when we do have staffing shortages.

Regards,

Ward Sister Tracey Duke

CCU/Johnson Ward