"Contacting RDH"

About: Royal Derby Hospital

It's Tue. afternoon, 1 Sept., 3.30pm. I've just tried to contact the RDH through switchboard so that I could be put through to the Oral & Maxillofacial Outpatients Dpt. I've been on the phone, allegedly waiting for 'an operator' to answer my call, for 15 mins!!! In the meantime I've been able to sit at my computer trying to find alternatives to get through. I decided to try LRCH instead hoping their switchboard could put me through... No answer there either. Continued my search and came upon a number that might have some relation to the dpt. I wanted so rang that instead. Thankfully it happened to be the right dpt. and a very nice memeber of staff helped me with my query. However, I dread to think what happens to people who are not able to access the internet or are unable to think of creative ways to solve a problem like this. I don't know what the working times are for switchboard operators or what their work ethics are, but this was not a helpful experience.

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Responses

Response from Royal Derby Hospital

Dear Kaatje, many thanks for sending us your comments regarding the difficulties you have been experiencing trying to contact the Maxillofacial Department via Switchboard .

We would be happy to look into this matter more thoroughly. If this is something you would like us to do, then please contact our Patient Advice and Liaison Service (PALS) on either their Freephone telephone number 08007837691 or via their email account dhft.contactpals@nhs.net, who would be happy to respond to you direct.

Once again, thank you for taking the time to provide us with your feedback and may we take the opportunity to offer you our sincere apologies for any frustration or upset caused on this occasion. Kind regards The Patient Experience Team, Derby Teaching Hospitals NHS Foundation Trust

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