"Hernia procedure"

About: Shepton Mallet NHS Treatment Centre

Prompt, professional, caring and courteous treatment.

I would have liked more information on how to get into bed !! First night was very unsure of how to get into bed without damaging the surgery.

The plasters to cover the wound were very good but probably the most difficult plasters I have ever had to remove - a 30 second guidance would have helped

Not sure why there is not a follow up consultation after say 4 weeks, it is not even suggested that you see your own GP. I guess it is NHS saving?

The staff from receptionist right through to the surgeon were excellent. First consultant I saw very nice but they could try smiling a little more!!

Story from NHS Choices

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Response from Shepton Mallet NHS Treatment Centre

Thank you so much for taking the trouble to leave feedback regarding your recent procedure at Shepton Mallet NHS Treatment Centre.

We aim to provide a high quality patient focused and individualised care and it was lovely to hear that you have been satisfied with the care and attention you have received.

We also welcome constructive criticism and have taken on board your comments which will be taken to the next Governance meeting to be discussed.

Many thanks

Jen Lewis

Stakeholder Engagement & Communications Manager.

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