"A&E visit"

About: Hull Royal Infirmary

Daughter needed mental health assessment. Took an hour to be triaged which isn't good when you are distressed.

Once seen we were treated by the most empathic understanding and helpful consultant.

We had a very long wait for crisis team but were given a quiet unused room to wait. Were checked on and all staff were helpful.

The booking in system is a mess. Have to boom in on a self check in which then says it does not recognised you so need to queue at reception.

The new system was slow and too sensitive not picking up names and addresses if slight spelling errors.

My biggest grip in the new surroundings which is much nicer than the old a&e is the lack of privacy at Check in and reception. Everyone can hear why patients are attending and addresses.

Story from NHS Choices

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Responses

Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in Accident and Emergency (A&E) but glad to hear you received good care from staff once seen.

We will ensure your comments are shared with the A&E department.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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