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outrageous

Story from nhs.uk

"outrageous"

About: Hull Royal Infirmary

12 yrs I have attended the eye out patients dept every six months.

But so far this year I have been waiting 9 months and no appointment. I rang to get an emergency I eventually go through to the dept after 2 days of trying . I was told someone would call me back. It'd been 3 weeks and I am still waiting for a satisfactory outcome. I keep trying to call but it takes hours to get through.

Due to my eye condition I cannot drive and do not live locally.

This is appualling

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Responses

Response from Hull Royal Infirmary 8 years ago
Hull Royal Infirmary

Submitted on 16/02/2016 at 13:04
Published on nhs.uk on 18/02/2016 at 01:31

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience.

We will ensure your comments are shared with the Ophthalmology department.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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