"You should be ashamed!!"

About: Charing Cross Hospital

My 75 year old mum who used to nurse at this hospital for years.was given the most terrible service in the A&E where she was brought by ambulance in agony. Discharged 12 hours later with no pain medication and told someone needed to pick it up the next day!!!!! Also she lives by herself in a flat with two flights of stairs.....

Everyone in England should be both alarmed and appalled at the state of our national health system.....why is no one talking about the lack of care in London due to,the total over burdening of the system.

Also to the great neuro surgeon who didn't even examine her and just read the results from a scan done 2 months ago....

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very concerned about your posting of your mother's recent experience whilst attending Accident and Emergency department at Charing Cross hospital.

The Trust would like to apologise for the distress caused to your mother and to you.

The Trust, through Patient Advice and Liaison Service (PALS), would like the opportunity to investigate your complaint and would encourage you to contact PALS by email on pals@imperial.nhs.uk or call on 0203 313 0088.

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