"Following being admitted to hospital ..."

About: Rotherham Hospital

(as a relative),

What I liked

Following being admitted to hospital overnight suffering from severe migraines, my partner was moved from B1 to another ward at 9:30am in the morning. There were no beds available so the nurse in charge sat her down in a darkened staff room. The severe migraines had left my partner with no vision and she was left in this room until I arrived at the hospital at 3pm. Upon asking at the main desk to see her, I was told that I had the wrong ward. Eventually they found my partner in a very distressed state having been unable to go to the toilet through pain and lack of vision, not offered food or water and unable to call for help. They found her a bed quickly after that. I spoke to the nurse in charge and she came up with lots of excuses. Following several complaints we eventually managed to get her moved to another ward at 11:30pm that night. In this experience we found the staff on the ward to be very rude and refusing to accept that the treatment was unacceptable. She felt as though she was a burden to the ward. My partner's father continued to complain to the nurse in charge over the next few weeks but everything was swept under the carpet. A silver lining was that the senior charge nurse who eventually got us moved was outstanding and the ward that she was moved to was excellent as well.

What could be improved

Respect and communication. Admittance that the situation where a patient in extreme pain and is not seen in 6 hours is totally unacceptable.

Story from NHS Choices

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