"A Great Team"

About: Good Hope Hospital

I was taken into ward 23 with a heart attack recently. The whole team were fantastic. Right from the Tea Lady to the Consultants. I was treated both professionally and with respect at all times.

All the staff worked extremely hard to make all the patients as comfortable as possible under very trying conditions. Some patients need a lot of attention due to their complicated illness yet the staff made sure no one was overlooked.

They diagnosed out what was causing my illness and found the solution to the problem very quickly. I am now out and about with no worries for the future.

Lets hope I never need your services again. However, if I did I could not be in a better facility.

I understand now why people are keen to come to this country as the Heath Service is the best in the world.

I cannot thank you enough.

Kind regards

Michael McKeon

Story from NHS Choices

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Mr McKeon

thank you very much for your feedback regarding your recent experience at Good Hope Hospital.

Your comments are very kind and I am so pleased that you are feeling better following your treatment and care.

I will ensure that your comments are forwarded to the Cardiology Team at Good Hope Hospital, to Rose Mulvanny Ward 23 Ward Manager, and to Debbie Tidmarsh Matron for Cardiology. They will ensure that your feedback is communicated to all of the staff on the ward who will be thrilled to read your comments.

Thank you once again for taking the time to provide your comments, positive patient experience is extremely important to us.

Kind regards

Marie Helebert

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