"The staff in endoscopy were friendly ..."

About: Northern General Hospital

(as the patient),

What I liked

The staff in endoscopy were friendly and put me at ease immediately. The experience was pleasurable and not uncomfortable - all staff listened and responded to me as I felt discomfort. They explained everything.

What could be improved

My actual appointment time was an hour later than stated - I felt that everyone waiting [outpatients only] should have been kept informed of the delay - would be easy in such a small department

Anything else?

I would highly reccommend my consultant.

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