"not caring"

how an 83 year old can be left from 3;30pm at the hospital with arrangements made for her to go into a nursing home for respite and is not taken from the your hospital until 10pm so that she arrives at 10;30pm at the nursing home i find it very upsetting that my mother was left in that state and is paying for that today with feeling cold and cannot get comfortable and may be you can tell me when someone is ill enough to warrent a hospital bed as my mother was deemed to be not ill enough for your hospital