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Good medical care but the admin is awful

Story from nhs.uk

"Good medical care but the admin is awful"

About: Eastbourne District General Hospital

I had a procedure in May which I paid for myself as a private patient. Since then, I have called the cardiology dept (answering machine), emailed the Michelham ward where I stayed and emailed the general hospital email address. The first 2 were over 4 days ago and the last one was this morning where I stated that I would put up a review if they didn't respond.

There is no point in advertising email addresses and telephone numbers if you are not going to respond in a timely manner.

I need a DVD/CD copy of my scan to give to a consultant in London. Why is this proving so difficult?

So in summary, it's a shame that good medical staff are being "supported" by poor administration.

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Responses

Response from Eastbourne District General Hospital 8 years ago
Eastbourne District General Hospital

Submitted on 01/09/2015 at 18:34
Published on nhs.uk on 02/09/2015 at 02:30

Dear Robvb

We are deeply sorry to read about the difficulties your are experiencing making contact with staff in the Cardiology department at Eastbourne DGH.

May we suggest that you contact our Patient Advice and Liaison Service (PALS) who will liaise with Trust staff to address your request as quickly as possible.

PALS can be contacted on 01323 435886 or by email at: esh-tr.PALSE@nhs.net.

Their opening hours are 10am to 4pm (Mon to Fri).

In the meantime, please be assured that your posting will be shared with key management staff in the Cardiology Department.

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