"detail to patient care"

About: Charing Cross Hospital

Arrived at 9a.m.on Tuesday the 25th Aug.for Vascular scan.appoint.10a.m. Up on the 4th floor,I thought for a minute I had a private appoint.Spotless,exactly like a private hospital,very friendly receptionist,sat down for a short spell,a doctor came out and called me through for the test.Very detailed scan,the level of care I was receiving was amazing.The doc,explained in detail what was occuring,after a while I was transfered to A.& E.via a wheelchair,no walking.Short wait in A&E taken through for examination and X-Rays.Taken up by wheelchair again to 7th floor K-Bay.Again,extremely clean,every member of staff was exceptionally friendly and helpful.I was informed I was awaiting a CT scan.Bit of a wait,alas,no scan due to volume of patients.Stayed the night,very attentive staff,allowed to have some toast for breakfast,surgeon came.explained that I would be sent home and would return for CTscan at a later date.Discharged about 3.30.p.m.today.Given transport home to my front door.Wow ! ,Friday 28th,received lettter with appoint.for Acute Imaging Center at St Mary,s in Paddington on Friday 6th Sept.If anyone has had a faster or more detailed experience,I would be totally surprised,A big thank you to all the dedicated staff I met during my visit.

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Responses

Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very pleased to hear that you had a great experience attending the Vascular clinic, A&E and 7th floor ward at Charing Cross hospital.

Your feedback has been passed onto the relevant managers and thank you for taking the time to post your comments on NHS Choices.

We hope all goes well at your appointment on 6th of September at St Mary's hospital.

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